7svip Platform Privacy Notice

This page describes what we collect when you use 7svip and how we keep that data protected. We understand that privacy matters when you play games, deposit funds, or interact with our customer support team, so we've designed our data practices to be transparent and secure.

We collect personal information—your name, email, phone number, government-issued ID, and payment details—to verify your identity, process deposits and withdrawals, detect fraud, and comply with anti-money-laundering requirements. We also collect behavioral data—which games you play, your account balance, session timestamps—to operate the platform and improve your experience.

This notice sets out what we collect, why we collect it, how long we keep it, and what rights you have over your data. It covers all interactions with 7svip, including the web interface and mobile app.

Data We Collect on 7svip

Account Registration and Identity Verification

When you open a 7svip account, we collect your email address, username, and password. You provide your full legal name, date of birth, phone number, and residential address. To comply with know-your-customer (KYC) and anti-money-laundering regulations, we ask you to upload a government-issued ID—a KTP (Indonesian ID card), passport, or driver's license. We scan and verify this document using automated systems and may store an encrypted copy in our secure database.

We use this information to confirm your identity, prevent fraud, and verify that you meet the legal requirements to access 7svip services. We do not share your ID image with third parties except where required by law (for example, if a regulatory body requests it during an investigation).

Payment and Transaction Data

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet), we record the transaction details—the amount, payment method, timestamp, and settlement status. We do not store full payment credentials (like credit card numbers or e-wallet passwords). Instead, we record that a transaction occurred and mark it as complete or failed.

Gameplay and Account Activity

We record every game you play on 7svip—which game you selected, the bet amount, the result, the settlement time, and the balance change. For live-dealer tables, we log the table name and dealer assigned. For sportsbook bets, we record the event, market, odds at placement, and settlement. For slot games, we log each spin outcome. This data helps us settle disputes, prevent fraud, and operate the platform.

Technical and Usage Data

We collect technical information—your IP address, device type, browser version, and operating system—to troubleshoot technical issues and detect fraud. We use cookies and similar tracking technologies to remember your login session, track your preferences (like language and bet history), and analyze how you navigate the 7svip platform. This helps us understand which games are popular, which features users rely on, and where we can improve performance.

We at 7svip collect only the data necessary to operate the platform, process your transactions, and comply with law. We do not sell or rent your data to third parties for marketing purposes.

Data Usage, Storage, and Your Rights

How We Use Your Data

We use your personal data to verify your identity, process deposits and withdrawals, settle game disputes, detect and prevent fraud, and comply with legal requirements (anti-money-laundering, tax reporting, sanctions screening). We also use aggregated, anonymized data to analyze platform trends and improve our service quality—for example, tracking which live-dealer tables experience the most demand or which payment methods are fastest during peak hours around Idul Fitri, Idul Adha, Imlek, and Nyepi.

We do not use your data to send unsolicited marketing emails or SMS messages. We may send you transactional notifications—deposit confirmations, withdrawal status, account security alerts, support responses—because these are essential to operating your account. You can disable non-critical notifications in your account preferences.

Data Storage and Security

We store your data on encrypted servers located in secure data centers. Our infrastructure uses industry-standard encryption (TLS/SSL for data in transit, AES-256 for data at rest). Your password is hashed and salted, meaning we do not store your plain-text password—even our staff cannot see it. Access to your data is restricted to employees and contractors who need it to perform their jobs (customer support, fraud investigation, compliance review).

We retain your personal data while your account is active and for a retention period afterward (typically several years) to comply with legal hold requirements and to resolve potential disputes. If you close your account, we anonymize your gameplay data but retain essential information (like transaction records) for regulatory compliance. We destroy data securely once retention periods expire, unless a legal hold prevents deletion.

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  We encrypt sensitive dataSecurity

  Payment details, IDs, and passwords are encrypted and stored separately from your account profile.

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  We limit access to staffControl

  Only employees with a legitimate business need can view your personal data.

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  We delete data securelyDisposal

  When retention periods expire, we use secure deletion methods to ensure data cannot be recovered.

Third-Party Processors and Data Transfers

We work with third-party service providers—payment processors, email service providers, customer support platforms, and hosting providers—who process your data on our behalf. These processors operate under strict data-protection agreements and are permitted to use your data only for the specific purposes we authorize. For example, our payment processor in Jakarta and other cities processes your deposit request but does not use that data for their own marketing.

Our servers and those of some third-party processors may be located outside Indonesia. When your data is transferred internationally, we ensure it is protected by appropriate safeguards—encryption, contractual obligations, and compliance with applicable data-protection laws. If you have concerns about international data transfers, contact our support team.

Your Data Rights

You have the right to access your personal data held by 7svip. You can download your account information, gameplay history, and transaction records from your account dashboard anytime. You also have the right to request that we correct inaccurate data, delete data that is no longer necessary, or limit how we use your data.

To exercise these rights, contact our support team via in-app chat, email, or our contact form. We will verify your identity and respond to your request within 30 days. If you believe our data practices violate your privacy, you also have the right to lodge a complaint with your local data-protection authority.

Cookies and Tracking Technologies

We use cookies and similar technologies (like local storage and pixel tags) to operate 7svip. Session cookies keep you logged in while you browse. Persistent cookies remember your preferences (language, theme) across visits. Analytical cookies help us understand how users interact with the platform—for example, which sportsbook markets (Liga 1, Piala Indonesia, Piala AFF) are most viewed, or which live-dealer tables experience the highest traffic during peak hours.

You can control cookie preferences in your browser settings. Disabling cookies may prevent 7svip from functioning correctly (for example, you may be logged out frequently). We do not use third-party advertising cookies to track you across other websites.

Children and Minors

7svip services are available only to users aged 18 and older. We do not knowingly collect data from minors. If we become aware that a user is under 18, we will close their account and delete their data. If you believe a minor has opened a 7svip account, contact our support team immediately.

Policy Changes and Contact

We may update this privacy notice periodically to reflect changes in our practices or legal requirements. When we make material changes, we will notify you via email or a notice on the 7svip platform. Your continued use of the platform after changes take effect means you accept the updated policy. If you do not agree with changes, you may close your account and request a withdrawal of your balance.

If you have questions about our privacy practices, data requests, or concerns, contact our support team. Our team is multilingual and based in Jakarta, Surabaya, Bandung, Medan, and Semarang. We aim to respond to all privacy inquiries within 48 hours on business days. You can also reach us via in-app chat, email, or the contact form on our website.